Privacy Policy

Protecting your personal details on our website.

Last updated: 2 April 2014

ZAG Coaching Ltd. (registered number 8540571), whose registered office is at Shop 3145, PO Box 6945,
London, W1A 6US, knows that you care how information about you is used and shared and we appreciate
your trust in us to do that carefully and sensibly. This notice describes our privacy policy and forms part of
our website terms and conditions (‘Website Terms’).

By accepting our Website Terms or by visiting http://zagcoaching.com (‘the Website’) you are
accepting and consenting to the practices described in this Privacy Policy.

The Website is brought to you by ZAG Coaching Ltd.. ZAG Coaching Ltd. believes it is important to protect
your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a
personalised service that meets your needs in a way that also protects your privacy. This policy explains how
we may collect Personal Data about you. It also explains some of the security measures we take to protect
your Personal Data, and tells you certain things we will do and not do. You should read this policy in
conjunction with the Website Terms.

When we first obtain Personal Data from you, or when you take a new service or product from us, we will
give you the opportunity to tell us if you do or do not want to receive information from us about other services
or products (as applicable). You can normally do this by ticking a box on an application form or contract. You
may change your mind at any time by emailing us at the address below.

Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the
Data Protection Act 1998, for example, information about your health or ethnic origin.

1. Collecting Information
We may collect Personal Data about you from a number of sources, including the following:
1.1. From you when you agree to take a service or product from us, in which case this may include
your contact details, date of birth, how you will pay for the product or service and your bank
details.
1.2. From you when you contact us with an enquiry or in response to a communication from us, in
which case, this may tell us something about how you use our services.
1.3. From documents that are available to the public, such as the electoral register.
2. Using Your Personal Information
2.1. Personal Data about our customers is an important part of our business and we shall only use
your Personal Data for the following purposes and shall not keep such Personal Data longer than
is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or products which you could have from us
or selected partners from time to time. We may do this by automatic means using a
scoring system, which uses the Personal Data you have provided and/or any
information we hold about you and Personal Data from third party agencies (including
credit reference agencies).
2.1.3. To help us to administer and to contact you about improved administration of any
accounts, services and products we have provided before, do provide now or will or
may provide in the future.
2.1.4. To allow us to carry out marketing analysis and customer profiling (including with
transactional information), conduct research, including creating statistical and testing
information.2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or
multimedia messages) about products and services offered by us and selected partners
unless you have previously asked us not to do so.
2.1.7. To keep you up to date with our member benefit scheme under which, as part of your
membership benefits, we will give you membership information and details of discounts
and offers we negotiate from time to time on behalf of our members. If you do not wish
to receive this benefit, please write to our Data Protection Manager at the address given
in clause 7.1 below.
2.1.8. We may monitor and record communications with you (including phone conversations
and emails) for quality assurance and compliance.
2.1.9. We may check your details with fraud prevention agencies. If you provide false or
inaccurate information and we suspect fraud, we will record this.
2.2. We will not disclose your Personal Data to any third party except in accordance with this Privacy
Policy.
2.3. We may allow other people and organisations to use Personal Data we hold about you in the
following circumstances:
2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being
acquired by a third party, in which case Personal Data held by us, about our customers,
will be one of the transferred assets.
2.3.2. If we have been legitimately asked to provide information for legal or regulatory
purposes or as part of legal proceedings or prospective legal proceedings.
2.3.3. We employ companies and individuals to perform functions on our behalf and we may
disclose your Personal Data to these parties for the purposes set out in clause 2.1 or,
for example, for fulfilling orders, delivering packages, sending postal mail and email,
removing repetitive information from customer lists, analysing data, providing marketing
assistance, providing search results and links (including paid listings and links) and
providing customer service. Those parties are bound by strict contractual provisions
with us and only have access to Personal Data needed to perform their functions, and
may not use it for other purposes. Further, they must process the Personal Data in
accordance with this Privacy Policy and as permitted by the Data Protection Act 1998.
From time to time, these other people and organisations to whom we may pass your
Personal Data may be outside the European Economic Area. We will take all steps
reasonably necessary to ensure that your Personal Data is treated securely and in
accordance with this Privacy Policy and the Data Protection Act 1998.
2.4. Where you give us Personal Data on behalf of someone else, you confirm that you have provided
them with the information set out in this Privacy Policy and that they have not objected to such use
of their Personal Data.
2.5. In connection with any transaction which we enter into with you:
2.5.1. We, and other companies in our group, may carry out credit and fraud prevention
checks with one or more licensed credit reference and fraud prevention agencies. We
and they may keep a record of the search. Information held about you by these
agencies may be linked to records relating to other people living at the same address
with whom you are financially linked. These records will also be taken into account in
credit and fraud prevention checks. Information from your application and payment
details of your account will be recorded with one or more of these agencies and may be
shared with other organisations to help make credit and insurance decisions about you
and members of your household with whom you are financially linked and for debt
collection and fraud prevention. This includes those who have moved house and who
have missed payments.
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record
this and may share it with other people and organisations. We, and other credit and
insurance organisations, may also use technology to detect and prevent fraud.
2.5.3. If you need details of those credit agencies and fraud prevention agencies from which
we obtain and with which we record information about you, please write to our Data Protection Manager at ZAG Coaching Ltd., Shop 3145, PO Box 6945, London, W1A
6US.
3. Protecting Information
We have strict security measures to protect Personal Data.
3.1. We work to protect the security of your information during transmission by using Secure Sockets
Layer (SSL) software, which encrypts information you input.
3.2. We reveal only the last five digits of your credit card numbers when confirming an order. Of
course, we transmit the entire credit card number to the appropriate credit card company during
order processing.
3.3. We maintain physical, electronic and procedural safeguards in connection with the collection,
storage and disclosure of personally identifiable customer information. Our security procedures
mean that we may occasionally request proof of identity before we disclose personal information
to you.
3.4. It is important for you to protect against unauthorised access to your password and to your
computer. Be sure to sign off when you finish using a shared computer.
4. The internet
4.1. If you communicate with us using the internet, we may occasionally email you about our services
and products. When you first give us Personal Data through the Website, we will normally give
you the opportunity to say whether you would prefer us not to contact you by email. You can also
always send us an email (at the address set out below) at any time if you change your mind.
4.2. Please remember that communications over the internet, such as emails and webmails
(messages sent through a website), are not secure unless they have been encrypted. Your
communications may go through a number of countries before they are delivered – this is the
nature of the internet. We cannot accept responsibility for any unauthorised access or loss of
Personal Data that is beyond our control.
5. Cookies
When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing
small amounts of information on your computer. These are called ‘cookies’.

These cookies cannot be used to identify you personally and are used to improve services for you, for
example through:

- Letting you navigate between pages efficiently
- Enabling a service to recognise your computer so you don’t have to give the same information during one
task
- Recognising that you have already given a username and password so you don’t need to enter it for every
web page requested
- Measuring how many people are using services, so they can be made easier to use and that there is
enough capacity to ensure they are fast

See allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies.

Visit www.google.co.uk/goodtoknow/data-on-the-web/cookies for a video about cookies.

Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a
cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that
personalised services cannot be provided and the user may not be able to take full advantage of all of a
website’s features. Refer to your browser’s Help section for specific guidance on how it allows you to
manage cookies and how you may delete cookies you wish to remove from your computer.

Multiple cookies may be found in a single file depending on which browser you use.

The cookies used on this website have been categorised based on the categories found in the ICC UK
Cookie guide, as follows:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as
accessing secure areas of the website. Without these cookies services you have asked for, like shopping
baskets or e-billing, cannot be provided.

Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to
most often, and if they get error messages from web pages. These cookies don’t collect information that
identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only
used to improve how a website works.

Category 3: functionality cookies
These cookies allow the website to remember choices you make (such as your user name, language or the
region you are in) and provide enhanced, more personal features. For instance, a website may be able to
provide you with local weather reports or traffic news by storing in a cookie the region in which you are
currently located. These cookies can also be used to remember changes you have made to text size, fonts
and other parts of web pages that you can customise. They may also be used to provide services you have
asked for such as a live chat session. The information these cookies collect may be anonymised and they
cannot track your browsing activity on other websites.

Category 4: targeting cookies or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to
limit the number of times you see an advertisement as well as help measure the effectiveness of the
advertising campaign. They are usually placed by advertising networks with the website operator’s
permission. They remember that you have visited a website and this information is shared with other
organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site
functionality provided by the other organisation.

The list below shows the cookies that we use, other than those that are strictly necessary to this service. If
you have any queries about these, or would like more information, please contact our Data Protection
Manager at ZAG Coaching Ltd., Shop 3145, PO Box 6945, London, W1A 6US, or email us at
info@zagcoaching.com.

Cookie name Description
NID Google Tracking Cookie
PHPSESSID PHP Session Cookie
__utmc This cookie helps calculate how long a visit takes by
collecting a timestamp of the exact moment in time
when a visitor leaves the site. It stays for 30 minutes
for another page view to happen, and if it doesn’t, it
expires.
__utma This keeps track of the number of times a visitor has
been to the site, when their first visit was, and when
their last visit occurred.
__utmb This cookie helps calculate how long a visit takes by
collecting a timestamp of the exact moment in time
when a visitor enters the site.
__utmz This keeps track of where the visitor came from,
what search engine was used, what link was clicked
on, what keywords used, and where in the world the
site was accessed from.

By using this website, you agree that we can place these types of cookies on your device.
6. Links
6.1. The Website may include third-party advertising and links to other websites. We do not provide
any personally identifiable customer Personal Data to these advertisers or third-party websites.6.2. These third-party websites and advertisers, or internet advertising companies working on their
behalf, sometimes use technology to send (or ‘serve’) the advertisements that appear on the
Website directly to your browser. They automatically receive your IP address when this happens.
They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel
gifs), and other technologies to measure the effectiveness of their ads and to personalise
advertising content. We do not have access to or control over cookies or other features that they
may use, and the information practices of these advertisers and third-party websites are not
covered by this Privacy Policy. Please contact them directly for more information about their
privacy practices. In addition, the Network Advertising Initiative offers useful information about
internet advertising companies (also called ‘ad networks’ or ‘network advertisers’), including
information about how to opt-out of their information collection.
6.3. We exclude all liability for loss that you may incur when using these third party websites.
7. Further Information
7.1. If you would like any more information or you have any comments about our Privacy Policy, please
either write to us at Data Protection Manager, ZAG Coaching Ltd., Shop 3145, PO Box 6945,
London, W1A 6US, or email us at info@zagcoaching.com.
7.2. We may amend this Privacy Policy from time to time without notice to you, in which case, we will
publish the amended version on the Website. You confirm that we shall not be liable to you or any
third party for any change to this Privacy Policy from time to time. It is your responsibility to check
regularly to determine whether this Privacy Policy has changed.
7.3. You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to
the above address or by emailing us at info@zagcoaching.com. This Privacy Policy applies to
Personal Data we hold about individuals. It does not apply to information we hold about
companies and other organisations.
7.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing
us at info@zagcoaching.com or writing to us at the address noted above. There may be a nominal
charge of £10 to cover administrative costs.
7.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that
we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.
Please email us at info@zagcoaching.com or write to us at the address above to update your
Personal Data.